Fixed price IT support services or hourly charges for the services rendered – do you know which one is really better?

We at DP Tech Group are often asked whether hourly priced services or fixed price packages are more suitable for small businesses in Chicago. Small business owners are often in a dilemma whether they should commit themselves to a monthly, fixed price IT support service contract or opt for a seemingly flexible service delivery model based on hourly pricing.

Are you doubtful too? Don’t worry. The following information should help you make an informed decision.

Hourly Charges Imply there would be a Conflict of Interest

Why would an IT support professional in Chicago choose to resolve a problem in the ‘shortest possible timeframe’ if he is paid on an hourly basis?

Yes, you got it right. In case of this service delivery model, there is (and always will be) a strong tendency to consume ‘maximum possible time’ to resolve issues!

So, when you want your small business IT network to be up and running within minutes, the service provider may just trick you into believing that the problem cannot be resolved so quickly.

You don’t save more when you’re billed on an Hourly Basis

This is yet another highly common misconception. Many small businesses in Chicago tend to believe that they can just hire a company on-demand for few hours each month and thus, ‘save a great deal’ on IT support costs.

The reality, however, is exactly opposite.

When you require expert advice for new hardware purchases or need professional assistance for IT hardware setup, upgrades, system health audits, etc., over the span of a year or two, it is a fixed price service delivery model that actually saves you money and not the other.

Fixed Price Services Are Better Any Day

At DP Tech Group, we chose the fixed price IT support service delivery model in Chicago simply because we were more interested in inculcating long term relationships with our clients. We knew for sure that fixed price service delivery model would lead to conflicts at one point or the other. For example, how can the ‘differential’ hourly billing be justifiable when a senior consultant with over 10 years of industry experience has to provide inputs? In case of a fixed price package, we are in a position to offer services of junior technicians, engineers, system administrators and senior consultants at an affordable price to our clients.

If you’d like to know more about our fixed price IT support packages for small businesses in Chicago, call us at 773-358-1050. We are here to answer all your queries. You just have to ask.