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Your Trusted IT Support Partner Since 2003

We deliver reliable and affordable IT solutions for the Small Business Community.

Outsourcing Data management Services – Frequently Asked Questions

Please check out the list of the most common questions that businesses have about our data management services. In case your question has not been answered below, you can always give us a call or drop us a line.

What is the Turn Around Time (TAT) for Data Management Services including Data Entry?
Besides our strong commitment to quality and transparency, its faster turnaround time for all types of data management projects, including data entry, data analysis, data mining, data conversion, etc., that differentiates us from the competition. Exact TAT will depend upon the type of data management project, volume and level complexity involved in completing it. But each time you choose DP Tech Group, our teams will surpass your turn around time expectations. TAT can be 6 hours, 12 hours, 24 hours, 48 hours or more.
What kind of agreements do you sign to keep my data secure?
We sign NDA (non-disclosure agreement), SLA (service level agreement) and confidentiality agreements with all clients who entrust us with their data while outsourcing data management projects. These agreements are signed to make sure your data has legal protection. Agreements are signed at the onset of every project once you are satisfied with the trial.
What steps do you take at your premises to keep my data safe?
We at DP Tech Group, never ignore client data security and confidentiality. To ensure the highest level of data security, we undertake the following steps at premises where our teams work on your data management projects:
  • No external drives can be used by any employee at our overseas locations; no personal devices including PDAs, tablets, laptops, etc. are allowed inside our premises where data management projects are being handled
  • At all premises where our offshore data management teams work, print-permissions have been restricted and are monitored on a daily basis
  • Digital and physical methods in place for detecting any breach of security are in place
  • All workstations are updated by experienced system administrators on a weekly basis; advanced network security firewalls are also in place
  • Security personnel guard our premises round the clock to preempt the possibility of thefts
  • All data transfers (both way) are encrypted; only the intended recipient of a data transfer can read the data
Is it necessary to send documents/files etc. to you for a data management project?
No, it is not always necessary. For instance, our data analysis team can work on your project through remote log-in. However, it is not always feasible or cost-effective.
Is there a quality assurance process in place?
Yes, we at DP Tech Group, have tried and tested quality assurance processes in place. These processes are reviewed from time to time by the senior management. Project managers ensure complete compliance with all quality assurance processes, even if the Turn Around Time (TAT) is just six hours.
Do you provide data entry services in English only?
We have data entry teams specializing in English, Spanish, French and German. For client communications, our client relationship managers or account managers are well-versed in the English language.
What are your overseas data management team’s working hours?
Our work timings are from Monday ………… to Saturday ………….
On some occasions, if the situation demands, our teams also work on Sundays or work for extended hours on week-days. The information regarding such changes is passed on to the client well in advance.
Is there a free trial for your services?
Yes, of course. For all our data management related services including data entry, we offer a free trial to all our clients to allay any doubts about the commitment to quality, speed of delivery and communication. You can ask for a free trial of our overseas data entry services, for instance, even before you sign on the dotted line.
How do we send you the files/documents?
We will provide you with a secure FTP uplink for uploading all files and documents. You will be provided with a login/password combination as well as the path where you can upload documents. Bandwidth is never a problem at our end.
Files can also be sent through a secure web-based application or as an email attachment.
FTP uplink works best in case the volume is high. Email attachments are suitable for small data entry jobs.
How is the output or the completed work sent to me?
Once a data processing, conversion or data entry project is complete (whether in few hours, a day or few days), it is sent to you in either of the following four ways:
  • All files uploaded on a secure FTP server; after secure login, you can download the completed work with ease.
  • Files sent as email attachments (suitable for smaller projects only).
  • Files uploaded to your custom web application or a third party secure application (web based)
  • Hard copies, once scanned, the final output is sent to you either through courier or digitally
What are your areas of expertise?
With several teams skilled in different data management services, we can vouch for quality, speed and cost-effectiveness in following areas:
  • Data entry services
  • Data conversion/processing/analysis services
  • Image scanning/indexing/tagging/resizing/thumbnail-generation/editing
  • ecommerce descriptions
  • Data capture and cleansing
  • And many more
For any other queries, please call us at 630-372-0100. We’re here to answer any questions or concerns that you may have about our data management services.
Experience firsthand why business owners are passionate about partnering with us and why they choose to stay 10, 15, 20 years without a contract!
Raj Ambay
Raj Ambay
Running a small business is challenging. But DP Tech has reduced our stress by maintaining our IT infrastructure and provided us with a superb customer service. In addition, they are proactively monitoring and protecting our data against cyber threats which allows us more time to focus on our core business competencies. In 30 years of business, DP Tech is one of the best decisions I have made.
restore-tek cc
restore-tek cc
We’ve partnered with DP Tech for over twelve years. Their prompt responses and expertise have been invaluable. They tailor services for our business [Restore-Tek] and provide personal attention. Whether it’s troubleshooting software glitches, setting up new workstations, or ensuring network security, they’ve been there every step of the way. Not every problem has an immediate solution, but that doesn’t deter them. If they don’t know how to fix an issue, they roll up their sleeves and dig deeper. They consult with their network of experts, research tirelessly, and explore every avenue until they find the right solution. When they do find the solution, it’s not just a quick fix. They take the time to explain what went wrong, how they resolved it, and how we can prevent similar issues in the future. Their patience and clarity make all the difference. For dependable, knowledgeable, and attentive IT support, consider DP Tech. They’ve been our trusted partners for over twelve years, and we confidently recommend their services.
Vimal Madhani
Vimal Madhani
DP Tech Group and their IT Consulting team have been an integral part of our business. They communicate the importance of data security, technology updates, and new updates in the field to ensure my business is protected but also running very efficiently. Their Customer support is excellent, quick to respond, patient, and very persistent to resolve any issues. They truly care about their clients, and it shows. DP Tech Group is really the best at what they do and I can truly attest much of my growth is because them, i truly view them as part of my team.
Bob Florio
Bob Florio
I've worked with both in-house and outsourced IT in my career. DP Tech was always quick and professional in their support. They didn't feel like an outsourced service. They felt like an internal team, which was very helpful to us. Bob Florio - CFO.
Renee Culbertson
Renee Culbertson
IT Support Specialist Josh D. is amazing to work with! Very knowledgeable and professional.
Milan Madhani
Milan Madhani
-We've been a client of DP tech for more than 17 years. -They've been our managed service provider for over 16 years as well as our dedicated IT Department. - They also manage our VoIP phones, internet issues, and dealing with tech vendors. Peace of mind and assurance from day one is their hallmark. Knowing they've got our back all these years from website development, to website hosting, monthly security updates for our website to cybersecurity and compliance concerns, we've always slept easy with DP Tech on our team. When our server crashed, we didn't sweat one drop. We had a disaster recovery solution implemented asap by DP tech, and we were restored within 30 minutes from our backup in the cloud. The disaster recovery appliance team at DP Tech was outstanding. They set us up on the temporary solution as well as rebuilding our server over the weekend to avoid any downtime. Since IT costs can be expensive, DP Tech has also worked hard to save us money by reviewing our technology services and recommended better priced solutions. There are other providers out there, who will just take your monies, and then will forget about you. That's not DP Tech. Working with them has made us understand that our concern for our security, technology, efficiency, and costs, is as much our concern as it is theirs.
Brian Katzenbach
Brian Katzenbach
We have been with DP Tech for years. They have helped through many transitions from moving, new software, new phone systems. Everyone at the company goes above and beyond to get you the best service for the best price.
Alisha Stocker
Alisha Stocker
DP Tech has been an invaluable asset to our firm (Wall Capital Group, Inc.). We have worked with them for over 15 years. They are always quick to respond to email requests or phone calls. Everyone is friendly and knowledgable. I highly recommend Raj, Joy & the team at DP Tech!
Carlene Brumfield
Carlene Brumfield
Great service and very quick to respond.
Ed Mallof
Ed Mallof
I consider myself very fortunate to have found DP Tech Group. They offer a very personalized IT experience. I have worked with them for more than 15 years and would highly recommend them. They are very responsive and take cyber security very seriously. Everyone at DP Tech is knowledgeable and patient as they help you navigate the challenges of the digital world onsite or remotely. If I could give out a BEST VENDOR award it would be to them!

Qualified Talent at Fraction of the Cost

1 Phone Number to Call, That's all.

Benefits of Outsourcing to DP Tech Group:
  • US Based Business
  • Established in 2003 in State of Illinois
  • US Based Project Management & Support
  • Technology and Security Experts
  • Never struggle to hire qualified talent again
  • Secure offshore offices in India
  • Save Operational Costs (40% - 60%)
  • Non-Disclosure Agreement
  • Protected by US Laws
We specialize in helping the small business community outsource back-office operations. Fill out our form to see how we can help you save time, money and resources so you can concentrate on core business operations.

Call DP Tech Group for all your Business Outsourcing needs. 630-372-0100

Give us a call or fill out our contact form for a quote.

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