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Your Trusted IT Support Partner Since 2003

We deliver reliable and affordable IT solutions for the Small Business Community.

Outsource Customer Order Processing Services to Overseas Specialists

Have you been failing at completing and processing orders placed by customers in a timely and efficient manner? Is your business sales cycle in disarray because of poorly planned/executed order fulfillment process? Customer order processing is a business critical process and must never be ignored. It can have a direct impact on all new customer relationships, customer retention rate and future sales.
Managing customer order processing in-house can be tedious, time-consuming and expensive for most businesses, large and small. Regardless of whether your business is B2B or B2C, you can always make the smart decision of outsourcing sales order processing to DP Tech Group. This is one of the best things you can do to make sure your sales team’s hard work doesn’t go waste simply because the sale order process breaks down every now and then.

When Should You Consider Outsourcing Customer Order Processing?
The best time is when you know that the money spent on hiring a dedicated resource or a team for handling customer order processing is likely to be much less than the additional revenues generated through more sales.
In case you or your sales reps and other team members are experiencing any of the following in day to day business operations, you need to seriously consider hiring a dedicated company such as DP Tech Group, which can look after customer order processing tasks on your behalf:

  • All requested orders are not handled in a timely manner because your current team is small in size or if your business has grown in size over the last few months/years and the existing team is no longer able to process all orders on time
  • Sales reps and marketing professionals in your team have now been devoted to customer order processing tasks; it is affecting their performance in other areas or such a drop in performance is likely in near future
  • You are expecting a sharp increase in orders placed with your website or storefront but do not wish to hire an in-house team for customer order processing as it could lead to a significant administrative overhead cost
  • Your business lacks the latest technology and infrastructure required to process customer orders quickly and in a cost-efficient manner
  • You do not have tried-and-tested customer order processing processes in place and do not wish to invest in hiring trainers & executives to oversee a new team that could handle the task in-house
Key Services that You Can Avail by Outsourcing Customer Order Processing
We assist our clients with a custom customer order processing solution. We do not provide a one-for-all service as each business has its unique set of needs. Our order processing services are including but not limited to:

  • Customer order taking
  • Purchase order management
  • Order fulfillment
  • Order status checks
  • Order mailing service
  • Wire transfer or payment via telephone when required
  • Customer record management
  • Various shipping/payment options
Benefits of Outsourcing Customer Order Processing

  • Achieve a significant reduction (up to 30%) in the current cost incurred on operations and management for customer order processing
  • Accurate and on-time order fulfillment
  • Need not invest in office space or on hiring
  • Need not hire professionals for training fresh hires for handling order processing
  • Gain access to the latest technology systems used in order processing at no extra cost
The DP Tech Group Advantage: Why Businesses Pick Us for Customer Order Processing

  • Domain Experience: We have 10+ years of experience in sale order processing for businesses operating in different industries and markets. When you outsource customer order processing to our overseas team, you also gain access to our support executives, project managers, executives, accountants and business analysts. Hiring all such resources, whose expertise you may require at one point or the other, is not always feasible even for large scale companies.
  • Well-honed Processes: You can send us batched orders via email; alternatively, we can download them online from your eCommerce portal or a third party application. Once the information is received, we will start working on order fulfillment by entering all required information into the system to keep orders and the supply in harmony.
  • Confidentiality and Data Security: We have the latest network security systems and work place access control mechanisms in place. We also sign all required NDAs (non-disclosure agreements) and SLAs (service level agreements).
  • Custom Solution: There is no one-size-fits-all solution for all types of businesses when it comes to business critical elements such as sale order processing. We understand your sales process and the immediate challenges that you are facing. A custom customer order processing solution is then recommended to you.
You can direct all your focus and energies at product innovation, marketing, sales, distribution network, supplier tie-ups and other core business functions by outsourcing order processing to DP Tech Group. Call us today at 630-372-0100 and talk to an expert with prior experience in the field. All preliminary discussions about your requirements or how we can fulfill them, are non-obligatory in nature. We also provide a free trial so that you get a clear idea of how our service works.
Experience firsthand why business owners are passionate about partnering with us and why they choose to stay 10, 15, 20 years without a contract!
Raj Ambay
Raj Ambay
Running a small business is challenging. But DP Tech has reduced our stress by maintaining our IT infrastructure and provided us with a superb customer service. In addition, they are proactively monitoring and protecting our data against cyber threats which allows us more time to focus on our core business competencies. In 30 years of business, DP Tech is one of the best decisions I have made.
restore-tek cc
restore-tek cc
We’ve partnered with DP Tech for over twelve years. Their prompt responses and expertise have been invaluable. They tailor services for our business [Restore-Tek] and provide personal attention. Whether it’s troubleshooting software glitches, setting up new workstations, or ensuring network security, they’ve been there every step of the way. Not every problem has an immediate solution, but that doesn’t deter them. If they don’t know how to fix an issue, they roll up their sleeves and dig deeper. They consult with their network of experts, research tirelessly, and explore every avenue until they find the right solution. When they do find the solution, it’s not just a quick fix. They take the time to explain what went wrong, how they resolved it, and how we can prevent similar issues in the future. Their patience and clarity make all the difference. For dependable, knowledgeable, and attentive IT support, consider DP Tech. They’ve been our trusted partners for over twelve years, and we confidently recommend their services.
Vimal Madhani
Vimal Madhani
DP Tech Group and their IT Consulting team have been an integral part of our business. They communicate the importance of data security, technology updates, and new updates in the field to ensure my business is protected but also running very efficiently. Their Customer support is excellent, quick to respond, patient, and very persistent to resolve any issues. They truly care about their clients, and it shows. DP Tech Group is really the best at what they do and I can truly attest much of my growth is because them, i truly view them as part of my team.
Bob Florio
Bob Florio
I've worked with both in-house and outsourced IT in my career. DP Tech was always quick and professional in their support. They didn't feel like an outsourced service. They felt like an internal team, which was very helpful to us. Bob Florio - CFO.
Renee Culbertson
Renee Culbertson
IT Support Specialist Josh D. is amazing to work with! Very knowledgeable and professional.
Milan Madhani
Milan Madhani
-We've been a client of DP tech for more than 17 years. -They've been our managed service provider for over 16 years as well as our dedicated IT Department. - They also manage our VoIP phones, internet issues, and dealing with tech vendors. Peace of mind and assurance from day one is their hallmark. Knowing they've got our back all these years from website development, to website hosting, monthly security updates for our website to cybersecurity and compliance concerns, we've always slept easy with DP Tech on our team. When our server crashed, we didn't sweat one drop. We had a disaster recovery solution implemented asap by DP tech, and we were restored within 30 minutes from our backup in the cloud. The disaster recovery appliance team at DP Tech was outstanding. They set us up on the temporary solution as well as rebuilding our server over the weekend to avoid any downtime. Since IT costs can be expensive, DP Tech has also worked hard to save us money by reviewing our technology services and recommended better priced solutions. There are other providers out there, who will just take your monies, and then will forget about you. That's not DP Tech. Working with them has made us understand that our concern for our security, technology, efficiency, and costs, is as much our concern as it is theirs.
Brian Katzenbach
Brian Katzenbach
We have been with DP Tech for years. They have helped through many transitions from moving, new software, new phone systems. Everyone at the company goes above and beyond to get you the best service for the best price.
Alisha Stocker
Alisha Stocker
DP Tech has been an invaluable asset to our firm (Wall Capital Group, Inc.). We have worked with them for over 15 years. They are always quick to respond to email requests or phone calls. Everyone is friendly and knowledgable. I highly recommend Raj, Joy & the team at DP Tech!
Carlene Brumfield
Carlene Brumfield
Great service and very quick to respond.
Ed Mallof
Ed Mallof
I consider myself very fortunate to have found DP Tech Group. They offer a very personalized IT experience. I have worked with them for more than 15 years and would highly recommend them. They are very responsive and take cyber security very seriously. Everyone at DP Tech is knowledgeable and patient as they help you navigate the challenges of the digital world onsite or remotely. If I could give out a BEST VENDOR award it would be to them!

Qualified Talent at Fraction of the Cost

1 Phone Number to Call, That's all.

Benefits of Outsourcing to DP Tech Group:
  • US Based Business
  • Established in 2003 in State of Illinois
  • US Based Project Management & Support
  • Technology and Security Experts
  • Never struggle to hire qualified talent again
  • Secure offshore offices in India
  • Save Operational Costs (40% - 60%)
  • Non-Disclosure Agreement
  • Protected by US Laws
We specialize in helping the small business community outsource back-office operations. Fill out our form to see how we can help you save time, money and resources so you can concentrate on core business operations.

Call DP Tech Group for all your Business Outsourcing needs. 630-372-0100

Give us a call or fill out our contact form for a quote.

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