Client: A busy medical office
Industry: Healthcare
Challenge:
The medical office was referred to DP Tech Group after the owner of the medical business reached out to his circle for a reliable technology provider. The office had been dealing with years of mismanaged technology services by a previous IT provider, leading to inefficiencies and unnecessary costs:
- AT&T had installed three separate internet connections, while Comcast had provided an additional connection. Only the slowest connection was being used for day-to-day operations.
- A high-speed fiber internet service was sold to the client but was never connected. The client was unknowingly paying for all these unused services.
- A cybersecurity firm had sold the office an advanced firewall with filtering and monitoring services, but it was never plugged into the network, despite the office paying monthly fees for the service.
- Additionally, AT&T had sold the client 30 mobile internet plans for tablets that were never deployed or used by the practice.
- Many of these unused services were under contract, and the client had been sold these services by sales reps from the vendors for services they did not need.
- The client was also spending thousands of dollars on expensive eFax services.
The office’s management, not being technically proficient, had no oversight of their IT budget or services, leading to wasted resources and unnecessary spending.
Solution:
DP Tech Group was brought in to assess the existing technology setup and quickly identified the inefficiencies. Over a period of three months, DP Tech Group worked with large vendors like AT&T and Comcast to clean up the client’s service contracts, cancel unused services, and properly connect the essential ones. DP Tech Group also consolidated the eFax solution, saving the client over 90% on these services. Furthermore, they eliminated many third-party vendors and streamlined operations through their Total IT Management Solution.
Results:
- Cost Savings: The office saved nearly $96,000 annually by eliminating unused internet services, mobile plans, and the cybersecurity firm’s fees for an unutilized firewall. They also reduced eFax expenses by over 90%.
- Operational Efficiency: By connecting the high-speed fiber internet, properly configuring the firewall, and consolidating services, DP Tech Group streamlined the office’s operations. This enabled faster, more secure internet and IT services, improving staff productivity and patient service delivery.
- Vendor Consolidation: DP Tech Group reduced the number of third-party vendors, managing all services under their Total IT Management Solution for a more efficient and cost-effective approach.
Conclusion:
DP Tech Group’s comprehensive approach not only saved the medical office significant money but also ensured that their technology infrastructure was properly aligned with their operational needs. The consolidation of vendors and services allowed the office to focus on patient care without unnecessary technical complications or expenses.
